Write to the guide
Contact the delivery guide team
Send a correction, a question about how Guzman y Gomez delivery works in Melbourne, or feedback on a page that reads unclearly. It is not the channel for order problems — missing items, cold food and refunds are handled by the platform you ordered from.
What to send here
Specific messages are easier to act on than general ones. If a detail on this site no longer matches what you see when you open a delivery app, that is exactly the kind of note the team wants. Tell us the page, the suburb, and what has changed. Wider corrections — a fee that has moved, a minimum that is no longer right, an item that has left the menu — are checked against current information before anything is edited, so a second pair of eyes on the same point helps confirm it.
Coverage changes
A suburb that has moved
A boundary that no longer looks right, a suburb missing from our delivery coverage list, or a new one a neighbour has heard about.
Fees and minimums
Numbers that have shifted
A minimum order, a small-order fee or a service charge quoted on our pages that no longer matches your total.
Menu notes
An item that has gone
A dish that has left the menu, a name change, or a note on a Menu & Delivery Favourites entry that now points at the wrong thing.
Wording
A page that reads badly
A confusing sentence, a step on How to Order GYG that does not match what happens, or a figure that is plainly wrong.
What this channel cannot fix
This page is part of a guide, not a restaurant. There is no kitchen here, no till, and no access to your delivery account. Nobody reading your message can look up an order, arrange a refund or reach a courier on your behalf — the order and payment record that would make that possible sits with the platform you ordered through.
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Order check
Order numbers, item lists, and delivery status live in your app's order history. Tell the platform, not the guide.
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Cold food, missing items, late arrivals
The platform that delivered your order is the one that can compensate, re-send or escalate. Report there first.
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Refunds and payment disputes
Your card, wallet or account is on file with the platform. Nothing on this page can reverse a charge.
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Reservations and table bookings
Bookings are made directly with the restaurant, not through this guide. For a reservation, call the venue you intend to visit.
Location and phone
The guide team is based at Shop 4, 120 Spencer Street, Melbourne VIC 3000. The phone number is +61 3 9670 4582. Post and calls reach the guide, not a restaurant kitchen, so please do not use them to place or chase an order — an order needs the platform you ordered from, not the people who write these pages.
- Address
- Shop 4, 120 Spencer Street, Melbourne VIC 3000, Australia
- Phone
- +61 3 9670 4582
- [email protected]
- Hours
- Monday to Sunday, 10:00 AM – 10:00 PM
Send a message
Tell us the page, the point, and what you would change. Include a line about how you know — a receipt in front of you, a suburb you actually live in, a menu you saw that day. Messages are reviewed in batches, so allow a few working days before expecting a reply.
Where the notes land
Corrections are checked once, then placed on the page they belong to. Use these three if you want to see what a finished page looks like before you write — we keep the same layout whether you are reading for the first time or telling us something is wrong.
Delivery coverage
Where the notes on Melbourne postcodes, lists and charges are held together, so any one change is checked against the neighbours on the same list.
How to order GYG
The channel comparison people most often ask about — app direct, third-party delivery, or pickup — lives here in plain steps.
Menu & delivery favourites
Burritos, bowls and tacos grouped by how they travel — the note most likely to age out once a menu changes.
Questions people ask first
The five short answers below cover most of what arrives. If your note falls outside any of them, the form above is still the right place for it — an unusual question is not a problem.
Can the guide team see my Guzman y Gomez order?
No. There is nothing connected to a delivery account on this side. For an order that is missing items, late, or charged twice, the platform that handled it is the only place with the record needed to act.
How quickly will I hear back?
Allow a few working days. Messages are read in batches, and a suburb correction is often handled sooner because more than one reader tends to depend on the same list. Not every message needs an answer, but every message is opened.
I live in the suburb I want to correct. Should I say so?
Yes, that context is useful. Saying "I order here, and the minimum is different" is far easier to check than a general complaint, and it helps the team decide which change to make first.
Do you accept menu suggestions or new dish tips?
A note that a listed dish is no longer on the menu is exactly the kind of message to send. Suggestions for dishes we have not covered are less useful, because the guide only lists what can be observed at the moment of writing.
Can I write in to ask about a job or partnership?
This page is run for reader corrections about delivery information. Hiring and partnership requests belong with the restaurant group itself, not with the guide team reading these pages — a call to the Spencer Street number will route you better.
Before you write
Some messages are quicker to settle elsewhere
If your question is about what arrives, where it arrives, or how the different Guzman y Gomez ordering channels compare, the pages below usually answer it in one read. Anything left over — a correction, a gap, a page that reads badly — is what this form is for.