Privacy Policy

Name: Guzman y Gomez Delivery Melbourne
Address: Shop 4, 120 Spencer Street, Melbourne, 3000, AU
Telephone: +61 3 9670 4582

This page sets out how guzmanygomezy.com handles personal data. It explains what is collected when you read the guide or send a message, why it is held, how long it stays with us, and how to ask for a copy, a correction or a deletion.

This is an independent delivery guide operated from Shop 4, 120 Spencer Street, Melbourne VIC 3000. It is not affiliated with Guzman y Gomez or with any delivery platform, and it does not take orders or payments.

On this page: What we collect, why, and how long we keep it.
Requests: Use the contact page or call +61 3 9670 4582.

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Plain-language summary

No data is sold. No advertising profiles are built. Messages are kept only as long as the review needs them.

The short version

Two kinds of data reach this site. Neither one is sold.

One kind you type yourself when you send a correction or a question. The other is routine browsing information that any website records to keep its pages working. Everything below explains what happens to both, in plain terms, with the limits spelled out.

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What we collect

There are two routes by which personal data arrives here, and they behave differently. Knowing which is which makes the rest of this policy easier to follow.

Sent by you

Messages and contact details

If you write to us — for example to report that a suburb detail or a menu note has changed, or to ask a question about delivery in the Melbourne area — we receive the name, email address and message content you choose to provide. Nothing beyond that is required, and anything you leave out simply is not collected.

Recorded in passing

Basic browsing information

When you read the guide, routine technical information is recorded: which pages were opened, roughly when, and general device and browser details such as screen size or browser family. This is the ordinary record any website keeps to spot broken pages and see which parts of the guide are actually useful.

We do not ask for payment card details. Orders and payments belong to the platform you order from, not to this guide.
We do not run account registration. There is no login, no loyalty profile and no saved address book on this site.
Browsing information is looked at in aggregate. It is not used to single out an individual reader.

Why we collect it

Each type of data has one job. If a purpose is not listed here, that data is not being used for it.

Purpose

Answering and correcting

Message details are read so we can reply to a question about delivery around Melbourne, or act on a correction when a suburb note, ordering step or menu line no longer matches what you find on the ground.

If a correction changes the guide, we update the page. Your message itself is not published and your details are not attached to the edit.

Purpose

Keeping the guide running

Browsing information shows which pages readers spend time on and where they leave. That helps us decide which parts of the delivery guide deserve more detail and which are simply getting in the way.

It also surfaces faults: a page that fails to load for most visitors is a page we need to fix.

Boundary

What we do not do

Your data is not sold, rented or traded. It is not used to build advertising profiles of individual visitors, and it is not combined with information from other sites to guess what you might buy.

We do not send marketing email, because we do not run a mailing list.

Cookies and storage

Cookies and similar technologies

Small files stored in your browser let the site remember simple things between page loads and let us measure usage in bulk. They are not used to follow you around the internet.

Read the cookie policy

Basic functionality

These keep straightforward things working, such as remembering that you have already dismissed a notice or which version of a page you were reading.

Usage measurement

Counts of page views and general traffic patterns. These tell us whether a section such as suburb coverage is being read, without identifying who read it.

Your control over them

Every mainstream browser lets you view stored cookies, delete them, and block new ones, either site by site or across the board. You can also browse in a private window, which clears most of them when you close it. If you block everything, parts of the site may behave unexpectedly — a notice may reappear each visit, or a page may not remember your last position. The guide remains readable either way, because no part of it requires a cookie to load.

Two more details

How long it stays, and who else sees it

Retention and disclosure are the two questions readers ask most after the basics, so they sit together here.

How long data is kept

Messages are held only for as long as the review or reply needs them, plus a short period afterwards in case there is a follow-up question or a detail that needs checking twice. Once that window closes, the message is deleted.

Browsing information is kept in aggregate form — counts and patterns rather than individual visits. Aggregate records age out on a routine schedule. When a record is no longer useful it is deleted, or reduced to a form that no longer identifies anyone.

Sharing and disclosure

Personal data is not shared with third parties for marketing purposes. There are only two narrow cases where it may leave this site.

Case one

Where the law requires it, such as a valid request from a competent authority.

Case two

Service providers who keep the site running and are bound to handle data appropriately.

Order and payment information is held by whichever platform you place an order with. This guide never receives it, so a request about an order, a refund or a delivery time needs to go to that platform rather than to us. If you are unsure which platform processed your order, the ordering steps page explains the channels a Guzman y Gomez delivery in Melbourne can be placed through.

Your rights over your data

If you have ever sent a message through this site, you can ask what is held and what happens to it. The three requests below cover nearly everything that comes up.

Send a request

Write to the contact page, email [email protected], or call +61 3 9670 4582.

Ask what is held

You can request a summary of the personal data stored about you, and what it was collected for.

Ask for a correction

If a detail on record is wrong or out of date, tell us and we will amend it.

Ask for deletion

You can ask for your message and contact details to be removed once a review is finished.

Questions we get about this policy

Will I be asked to confirm who I am?

Possibly. If a request is broad or the data is not clearly tied to you, we may ask for enough detail to match it to the right message before acting on it. That protects the data of everyone else who has written in.

How quickly are requests handled?

Requests are read in the order they arrive and answered as soon as the details have been checked. If something is likely to take longer — a deletion that overlaps an open review, for example — you will hear that rather than being left waiting.

Does this policy cover the ordering platform?

No. This policy covers guzmanygomezy.com only. When you place an order through the Guzman y Gomez app, a restaurant website or a delivery platform, that service handles your account, address, order history and payment under its own privacy notice. Ours stops at the point you leave this guide.

What changes when this policy updates?

Any revision is reflected on this page, so the version you are reading is always the current one. If a change alters what is collected or why, that will be written into the relevant section rather than tucked away in a notice.

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Contact

Questions about this policy, or requests relating to personal data, can be sent using the contact page or by phone. The guide is operated from Shop 4, 120 Spencer Street, Melbourne VIC 3000, and messages are read between 10:00 AM and 10:00 PM, Monday to Sunday.

Phone

+61 3 9670 4582

[email protected]

Address

Shop 4, 120 Spencer Street, Melbourne VIC 3000

Send a privacy request How this guide is researched

Changes to this policy will be reflected on this page. For anything involving an order, a delivery time or a payment, contact the platform that processed it — those records sit with them, not with this guide.