Site terms
Terms of Service
These terms govern use of this website. By browsing the site, you accept them. The site is an independent delivery guide operated from Shop 4, 120 Spencer Street, Melbourne VIC 3000, and it is not affiliated with Guzman y Gomez or any delivery platform.
Independent guide, not the restaurant
This guide is run from Melbourne and exists to help you understand how delivery works before you order. We describe what ordering checks to make, which channels exist, and what usually happens between an order and a doorstep. It is not a storefront, a franchise page, or a record of any official brand terms.
Where we refer to guzman y gomez or gyg, we do so to describe a restaurant and ordering category in Melbourne. Any brand names, logos, menu items or platform names appearing elsewhere on this site belong to their owners and are used only for identification.
Where this guide is operated
- Address
- Shop 4, 120 Spencer Street, Melbourne VIC 3000, Australia
- Phone
- +61 3 9670 4582
- [email protected]
- Hours
- Monday to Sunday, 10:00 AM – 10:00 PM
Reading these terms
Each section below covers one part of how the site works and what you agree to by using it. Skip to the one you need.
Nothing here replaces the terms of the platform you actually order through.
Use of the site
The site is provided for general information about food delivery in Melbourne. You agree to use it lawfully and not to interfere with its operation or attempt to access parts of it you are not authorised to use. Content may not be copied or republished without permission.
In practice that means: read the pages, follow the links, and treat the guides as reference material rather than a source you republish elsewhere. Copying a page wholesale onto another site, scraping the suburb lists, or trying to break the site's normal functioning is not a permitted use. You are welcome to quote a short passage with a link back to the page it came from.
Nothing on this site is professional advice about your individual situation. It is written for readers who are deciding where and how to order delivery, and it should be read with that in mind.
No orders or transactions
This site does not take orders, process payments, or arrange delivery. Any order you place is a transaction between you and the restaurant or delivery platform you use.
Fees
Set by the restaurant or platform, including any delivery, service or small-order fees. This site never sets or receives them.
Minimum orders
Applied at the platform's discretion. A basket may be accepted in one suburb and refused in another on the same evening.
Coverage
Determined by the platform's own delivery boundaries, not by anything written here. Always confirm your postcode before relying on a page.
Delivery outcomes
Timing, bag condition and any decision to refund or re-send an order are handled by the parties to that order. Bring issues to them first, because this site cannot act on your order.
If something goes wrong with a delivery, contact the platform or restaurant you ordered from. They hold the order record; we do not. Questions about how this guide describes delivery can come to us instead, using the contact details above.
The order itself, its payment and its delivery stay with the platform you choose.
Accuracy of information
Delivery information changes frequently, including fees, minimum orders, coverage areas, and menu items. Content is provided as general guidance and may not reflect the current position. Verify details in the app or platform you intend to use before ordering.
What tends to move fastest
Delivery fees, small-order thresholds, temporary store closures and item availability. These can shift from one week to the next, and a page written last month may already read differently to tonight's checkout screen.
What stays steadier
The general shape of how ordering works: pick a platform or the restaurant's own channel, confirm your suburb is in range, check the basket total, then track the order. That sequence rarely changes.
How to use a guide page safely
- 1.Treat any figure here as a starting point, then check the live platform for the current number.
- 2.Confirm your suburb in the platform's own address field rather than assuming a boundary.
- 3.Read the basket total before paying, including any service or delivery charge added at the end.
- 4.If a page here looks out of date, tell us by email and we will revise or remove the claim.
Third-party services
Links or references to third-party platforms and brands are provided for convenience. This site does not control those services and is not responsible for their content, availability, or practices. Their terms and policies apply to your use of them.
What leaving this site means
When you follow a link to a delivery platform, a restaurant page or a suburb checker, you leave this guide and arrive on someone else's site. From that point, the way your data is handled, the account rules, the payment terms and the refund process are theirs to set. Their privacy notices are worth a look before you create an account or save a card.
A link from this guide does not mean we endorse a platform, and it does not mean they have approved anything written here. References are included because they help a reader complete the task in front of them. If a listed link has moved, expired or now points somewhere unexpected, send us a note and we will fix or remove it.
Limitation of liability
To the extent permitted by law, this site is not liable for losses arising from reliance on its content, including decisions about ordering or delivery. Nothing in these terms excludes rights that cannot be excluded under applicable Australian law.
Put plainly: use the guide to inform a decision, not to replace it. If a page suggests a suburb is likely to be covered, a platform is likely to charge a fee, or an order is likely to arrive within a window, those are expectations built from general patterns rather than commitments. The order you actually pay for is governed by the terms you accept at checkout.
Changes to these terms
These terms may be updated from time to time. The current version is published on this page, and continued use of the site after changes indicates acceptance. Questions can be sent using the contact details on this site.
When something material changes, the wording on this page is replaced rather than archived, so the version you read here is always the one in force. If you rely on a particular section, checking back before you cite it is the safer habit. For anything about the substance of the guide, or a correction you would like us to make, the fastest route is email: [email protected]. You can also call +61 3 9670 4582 during opening hours, Monday to Sunday, 10:00 AM – 10:00 PM.
Related policies
Two companion pages explain how browsing data and cookies are handled on this site.
Questions readers send us
Can I place an order through this website?
No. This site has no basket, no checkout and no payment step. It exists to explain how delivery ordering works and where to continue. You place your order with the restaurant or with the delivery platform you choose, and that transaction carries its own terms, fees and refund process.
Is this an official guzman y gomez or gyg website?
No. It is an independent guide written for readers in Melbourne. Brand names are used to describe what is being ordered and compared, and they remain the property of their owners. If you need to confirm something about a specific restaurant or platform, go to that party's own website or app.
A fee or delivery time on this site looks wrong. What should I do?
Trust the live platform first, then tell us. Delivery fees, minimum orders and coverage areas move often, and a page written earlier in the year can drift out of step. Email the correction to [email protected] with the page name, and we will revise or remove the claim rather than leave a stale figure in place.
Can I republish a suburb list or guide page?
Short quotes with a link back to the page are fine. Copying a full page, a full suburb list or a menu breakdown onto another site is not. If you want to reference the guide for a school project, a community noticeboard or a piece of research, ask first and describe how it will be used.
Do these terms cover the food I receive?
No. They cover use of this website, not the meal, the packaging or the delivery itself. Anything about the food you received, a missing item, a temperature issue or a refund belongs with the restaurant or platform that fulfilled the order.
Where to go next
These terms describe the website itself. If you came here looking for delivery help rather than legal wording, start with the guides: they cover ordering channels, which Melbourne suburbs are usually reached, what travels well, and what to expect between checkout and your door.
Melbourne streets, tram lines and doorways are the setting for most of the delivery guides on this site.
Send a correction
If a page on this guide is out of date, unclear or simply wrong, a short note is the quickest way to get it fixed. Include the page name and what you expected to see. You can also use the contact page for anything else about how the guide is written.
Guide operator details
Guzman y Gomez Delivery Melbourne is an independent delivery guide. Use the details below for corrections, permission requests or questions about these terms.
Address
Shop 4, 120 Spencer Street, Melbourne VIC 3000, Australia
Phone
Hours
Monday to Sunday, 10:00 AM – 10:00 PM